Privacy Policy

Kalinya Estate (we, our, us) is committed to protecting the personal information that we collect and hold about you. This Privacy Policy (Policy) sets out how we collect, use and share your personal information and how to contact us with any queries or concerns. Although we are not bound by the Privacy Act 1988 (Cth) (Privacy Act), we adhere to the Australian Privacy Principles (APPs) as far as practicable.

By voluntarily supplying us with your personal information you acknowledge that your personal information will be processed in accordance with this Policy. While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure.

If you reside outside of Australia, we take reasonable steps to comply with laws that may apply to personal information and data about you.

If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance:

Privacy Officer Contact: Amanda Barnes

Email: info@kalinyaestate.com.au

Our website contains links to other websites. When you click on a link to another site, you are no longer subject to this Policy.

1. What types of information do we collect and why?

In the course of providing our services to you, we collect personal and other information about our customers and how they interact with us and our services. We collect personal information through a number of mechanisms, including:

1.1. Collection from you: we collect and store information you provide directly to us (either in person, by email, by phone, or by any other direct means) in order to deliver our goods and services. This includes:

1.1.1 Contact information: such as your name, address, email address, telephone number;

1.1.2 Personal information: such as date of birth and driver’s licence details:

1.1.3 Financial and credit information: such as your payment information (credit card, bank account, etc);

1.1.4 Business details: such as your Australian Business Number; and/or

1.1.5 Credit information: such as consumer credit liability information, type and amount of credit sought, default information, repayment history information, payment information relating to overdue payments.

We may also collect personal information from your agents or those authorised to act on your behalf including, but not limited to, accountants, business advisers, and lawyers.

1.2. Automatic: we use cookies (small text files stored on your devices that provide us with information such as your internet protocol (IP) address, server information, internet service provider, and information on how you interact with our website) and other services that allow us to understand how you use our online media.

If you opt-out of third-party tracking technologies or elect to prevent the use of cookies, this may result in the loss of website and service functionality, restrict your use of the website and service or delay or affect the way in which the website and service operates.

1.3. Communications: when you communicate with us, we collect information such as your contact details (such as email address or phone number). We also engage third party services that provide us with information about how you interact with some communications we distribute. You can elect to not receive communications from us by contacting our Privacy Officer.

1.4. Through other sources: where necessary, we also collect your information from publicly available records. This can include information relating to an individual’s credit worthiness and other information from credit providers, subject to legal restrictions. Where appropriate and necessary to do so we use collect information from public records such as those maintained by the Australian Securities and Investments Commission, Australian Financial Security Authority (PPSR), and land titles offices in each state. We may do this where it is unreasonable or impractical to collect this information from you.

If you have previously applied for employment with us, we may have received your personal information from third parties such as recruiters or external websites. We use the information we receive to contact you about any potential opportunities or to evaluate your candidacy.

You have the option of not identifying yourself or interacting with us using a pseudonym. However, this may not be practicable when engaging our services or purchasing our goods.

2. How do we use your information?

We will only use your information for the purposes for which it was collected (primary purpose) or a purpose related to that primary purpose if it would be reasonably expected by you or where we have separately obtained your consent.

We use personal information for the primary purpose of providing our services to you.

How we use the information we collect depends, in part, on which services you use, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer.

2.1. Disclosure of personal information to third parties

We may disclose your information to third parties who assist us in providing, managing and administering our goods and services. We will also disclose your personal information where such disclosure is required by law.

We disclose your personal information to third parties that:

2.1.1 Manage and enhance our customer database including Engage;

2.1.2 Process information on our behalf;

2.1.3 Assess your interest in our products or services;

2.1.4 Conduct customer research or satisfaction surveys;

2.1.5 Send marketing information to you on our behalf;

2.1.6 Are listed as trade references in a credit application;

2.1.7 May offer you goods and/or services complimentary to or in some way connected with our services; and

2.1.8 Other purposes related to the above.

2.2. Disclosure of credit information to third parties

We do not disclose your credit information to any credit reporting bodies.

3. How do we store and secure the information we collect?

We store your personal and credit information as physical files in a secured area or on our electronic data systems and on computers with appropriate back up and security systems.

3.1. Security and management of personal information

We will take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. We do this by:

3.1.1 Putting in place physical, electronic and procedural safeguards in line with industry standards;

3.1.2 Requiring any third party providers to have acceptable security measures to keep personal information secure;

3.1.3 Limiting access to the information we collect about you;

3.1.4 Imposing confidentiality requirements on our employees; and

3.1.5 Only providing access to personal information once proper identification has been given.

While we take all steps reasonable in the circumstances to protect your information, in the unlikely event a data breach occurs, we will notify you in accordance with our obligations under the Privacy Act.

If we no longer require your personal information, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the personal information.

3.2. Sending information overseas

Personal information is sent overseas in limited circumstances. We may send personal information to service providers based in the United States in order to provide our services to you.

We also engage external service providers that assist our organisation with internal operations (including website hosting or cloud storage). Some of these service providers may be located outside of Australia or process personal information outside of Australia.

We take all steps reasonable in the circumstances to ensure that those we disclose personal information to overseas protect your information. This includes the use of contractual arrangements to control how third parties use and handle personal information overseas.

4. How to access and control your information?

4.1. Accessing the information we hold about you

Under the APPs you may have a right to obtain a copy of the personal information that we hold about you. To make a request to access this information please contact our Privacy Officer in writing. We will require you to verify your identity and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days.

Where permitted by law, we may charge a fee to cover the costs of verifying your application, and retrieving, reviewing and copying any material requested.

4.2. Updating your personal information

We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact us at the details above if you believe that the information we hold about you requires correction or is out of date.

We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary.

For corrections to credit information we will provide, where practicable, written notice of the correction to any entity we have disclosed this information to previously.

5. Complaints

If you are concerned that we have not complied with the applicable privacy laws, contact our Privacy Officer in the first instance. Please contact our Privacy Officer (contact details above) with a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.

When processing a complaint, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:

Director of Compliance Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

For more information on privacy see the Australian Information Commissioner’s website: www.oaic.gov.au.

You may also have a right to contact the relevant supervisory authority in your jurisdiction. If you are unsure about who the relevant supervisory authority may be, please contact our Privacy Officer.